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Noel Young Wines

Frequently Asked Questions

  1. Who are Noel Young Wines?
  2. Is there a minimum order size?
  3. Delivery information and charges
  4. Delivery times
  5. What if no one is home to meet the courier?
  6. What are the ordering & payment options?
  7. Our contract
  8. What is the Noel Young Wines policy on breakages from deliveries?
  9. Is Noel Young Wines able to source wine not offered on the site?
  10. Can I order from overseas?
  11. Pricing Information
  12. Legal Ordering Age and 'Over 18' policy
  13. Does Noel Young Wines Offer Refunds?
  14. Can I send wine as a gift to someone else?
  15. Can Noel Young Wines fax or email the list of wines on offer?
  16. Noel Young Wines Privacy Statement
  17. Trading Name and VAT Number

 

1. Who are Noel Young Wines?

We are independent Wine Merchants operating since 1991. We have won many awards over the years and pride ourselves on our huge range and service.

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2. Is there a minimum order size?

Definitely not! Who are we to tell the customer what to do! You are free to buy as much or as little as you like. (But do bear in mind that delivery charges may apply - see the following point).

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3. Delivery information and charges

UK Mainland delivery is FREE OF CHARGE for any order over 150 excluding any wine on special offer, e.g: Mixed Cases where the charge is a flat fee of 9 be it for one case, or several, En Primeur Offers (when delivery is charged upon release).

Please contact us for further details or for delivery charges outside the UK Mainland.

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4. Delivery times

Deliveries are sent on a next day service via courier. This does not mean we will always be able to deliver the next day. We aim to get deliveries out as soon as possible, but obviously wines can go out of stock from time to time. Should the delay be more than a few days we will contact you to advise a delivery estimate. If you need the wine for a particular date, or before a particular date please make sure you mention this in the comments section when placing your order. Actual time of delivery is based upon 9am-5.30pm unless premium services are paid for; likewise Saturday delivery is only available for an extra 15.

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5. What about if no one is home to meet the courier?

If no one is home, the courier will leave a card to say she/he has been. Alternatively, you may authorize the courier to leave the order in a certain place. There is a textbox in the shopping checkout where delivery instructions can be left should no one be home to meet the courier. Let us know if you want the courier to leave your order in a certain spot (e.g. at back door or in shed etc). IMPORTANT NOTE: if a request is made for wine to be left unattended, Noel Young Wines cannot be held responsible if the wine goes missing after the courier has delivered it.

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6. What are the ordering and payment options?

Given Noel Young Wines provides a fully secure link for credit card payments we recommend that customers order this way. PLEASE NOTE THAT GIVEN THE VERY NATURE OF WINES BEING A FINITE PRODUCT, YOUR CREDIT CARD WILL NOT BE CHARGED UNTIL ALL THE GOODS ORDERED HAVE BEEN CONFIRMED AND ALLOCATED, EXCEPT WHEN ORDERING FROM THE PRE-RELEASE SECTIONS OF THE SITE WHERE STOCKS ARE ALREADY KNOWN. However, if you prefer, cheque, bank transfer & credit cards can be used via the following options: (a) FAX your order (print out the order form in the check-out section if you like) to (00) 44 1223 844736 - (or phone 00 44 1223 566744) - please advise your preferred method of payment on the fax. We will confirm the order and if necessary collect your payment details via email, fax or phone (if using credit card). (b) Email your order to admin@nywines.co.uk advising your preferred method of payment. We can contact you by phone or email to get your payment details. (c) Bank Transfer the value of your order to our bank account. If this is your preferred method just drop us an email and we will send you account details back to you ASAP. (d) If none of the above is suitable you can order the old fashioned way by printing out the order form in the check-out section with all the relevant details and mail (with payment) to:

Noel Young Wines 56 High Street Trumpington, Cambridge CB2 9LS. *Please note that Noel Young Wines only accepts Visa, Mastercard, Delta, Maestro(Switch), American Express, cheques, or payment by bank transfer.

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7. Our contract

When you place an order with us you will be sent an e-mail confirming receipt of your order and setting out the details. Your order represents an offer to purchase from us, which is accepted by us when we contact you (usually by email but sometimes by telephone) with confirmation stating that we have dispatched the goods to you. Any goods on the same order which have not been confirmed as having been dispatched do not form part of that contract.

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8. What is the Noel Young Wines policy on breakages from deliveries?

Although the courier should advise us if there are any breakages, it's still very important that you let us know ASAP of any stock damage once received so we can investigate with the delivery operator and source replacement wine for you. PLEASE BE CERTAIN TO CHECK THE NUMBER OF PARCELS YOU ARE SIGNING FOR - WE CANNOT REPLACE WINES THAT HAVE BEEN SIGNED FOR BUT NOT ACTUALLY RECEIVED. As you can appreciate to prevent fraudulent damage claims we need to be made aware of damage ASAP thus we prefer to be notified via e-mail or phone within 24 hrs.

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9. Is Noel Young Wines able to source wine not offered on the site?

Yes! We always stress to site visitors that we can assist in tracking down that hard to get wine. Just drop us an email and we'll let you know what we can do, as we have access to many distributors and key contacts in the industry.

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10. Can I order from overseas?

No problem. You can pay via the secure credit card system, otherwise please email any enquiries to admin@nywines.co.uk and we will advise of availability and delivery charges. Payment can be made by credit card, bank cheque or money order in Pounds Sterling. Any customs taxes / charges are the responsibility of the buyer. We use TNT and extra-secure packaging is used to protect from breakages. Please refer to the "Delivery Information" - number 3 in this list additional info.

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11. Pricing Information

All prices quoted on Noel Young Wines are in Pounds Sterling. VAT is included in the price. All prices are subject to change.

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12. Legal Ordering Age

Noel Young Wines will not sell to anyone under the legal drinking age of 18 years. We ask you to confirm this when you order. We reserve the right to ask for a form of ID from the Customer at the time of delivery to confirm they are aged 18 years or over.

This site is for the use of persons aged 18 years and over. No contract shall exist between us and anyone under 18 who attempts to order or to receive delivery of alcohol, or where we expect the supply of alcohol is being undertaken on behalf of a person under 18 years. Where any doubt exists about the age restriction being met then any invitation to buy will be cancelled and no delivery or sale will exist.

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13. Does Noel Young Wines Offer Refunds?

Of course. If you receive the wrong wine in your order we will replace your bottle and rebate any delivery costs you incur. We will not refund a purchase because you didn't like the wine - however if there is bottle damage or your wine is corked -please contact us immediately by email to admin@nywines.co.uk and we will organise a refund. We may request the return of the damaged product before a refund is given so that we can make an assessment as well.

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14. Can I send wine as a gift to someone else?

Yes! When filling out the wine order form you have the option to include a different delivery address - simply fill this in. We will email you to confirm that the wine has been sent to the third party. If you would like us to include a card, simply email us the message to be included admin@nywines.co.uk

When ordering wines as a gift, please be sure to give us all the details such as recipient's name, contact phone number, and any message you would like to include. We need a contact number to ensure that someone can receive the gift, or will authorise the gift to be left securely - without a contact number, we may have to charge you for re-delivery if the couriers are unable to deliver after 2 attempts - this charge would be 16.

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15. Can Noel Young Wines fax or email the list of wines on offer?

Yes we can. Simply send an email to admin@nywines.co.uk requesting this service with your fax/email details.

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16. Noel Young Wines Privacy Statement:

Noel Young Wines is absolutely committed to protecting the privacy of customers. While we do obtain identifying personal information from customers, such as names, email addresses and delivery addresses, this information is only collected for the purpose of fulfilling our orders. We do not use this information for any other purpose, or share or trade this information with any other parties. We also collect email addresses for our opt-in newsletter, this information is for this permission-based service only. When you first place an order with us your email address will automatically be added to our mailing list - please let us know if you would prefer NOT to receive further information from us. It is of utmost importance to Noel Young Wines that your personal details are kept personal. Please also see our page about how we use cookies. If you have any questions regarding privacy issues online, please contact admin@nywines.co.uk

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17. Trading Name and VAT Number:

Noel Young, trading as Noel Young Wines.
VAT number 599 3532 86.

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Winelist last updated: 23/06/2017 16:34:44

Buying Online

Free UK Delivery over 150

If buying wines on promotion e.g. mixed cases it's a one off charge of 9 for 1 case or several cases (excludes Highland and Islands)

'Under Bond' wines

Note that prices marked as Under Bond do not include duty, VAT or shipping. If you order wines Under Bond then duty, VAT and shipping will be charged on delivery.

Is there a minimum order?

No, but delivery charges may apply, so we recommend that you order at least one full case. Orders from the Wine List must be of minimum value 150.00 to qualify for free delivery. 'Per case' delivery charges apply to Mixed Cases, New Releases and Special Offers.

Why aren't all wines for sale online?

We offer selected wines from our list for sale online, so that we can be sure of availability for quick delivery. Wines without a 'buy now' link can be purchased by contacting us.

View full terms & frequently asked questions